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Satisfaction Survey


Customer are our first priority. We value your opinions and request that you provide an assessment of our products and services so that we may improve relations with customer. Your reply to this survey will be held strictly confidential.


    Customer Name

    Assess our sale personnel about communications and friendlines.

    Assess billings / invoices / tenders: are they complete, understandable, accurate, and detailed?

    Assess deliveries according to the timescale.

    Assess price/quality ratio.

    Select one or more products.

    Intraocular lensesPhakic lensesSurgical productsDiagnostic productsLumaxis

    Assess product reliability.

    Assess technical specifications.

    Assess documentation for use.

    Assess product usability.

    Assess skills of service personnel to solve problems and questions.

    Assess the timeliness to complete service tasks.

    Assess functional demonstrations of products at your location/Company site.

    Assess training courses.

    Assess the resolution of any complaints regarding our products or services.

    Please provide any other improvement suggestions/comments/complaints below.